Effective Date: September 16, 2024
Thank you for shopping at FlyEaglesShirts.com, operated by Fly Eagles Shirts. We pride ourselves on offering quality merchandise for fans of the Philadelphia Eagles, and we want to ensure that your experience with us is satisfying. Below, you will find the details of our returns and refunds policy.
1. General Conditions
If you are not completely satisfied with your purchase, you are eligible to return the item(s) for a refund or exchange under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Items must be in their original, unused condition, and include all original packaging.
- Customized or personalized items are not eligible for returns, unless there is a defect in the product.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: We will review your return request and, if it meets our return criteria, we will send you a return authorization and instructions on how to send the item(s) back to us.
3. Shipping Returns
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part (e.g., wrong item shipped).
- Shipping Method: Use a trackable shipping service to ensure the safe return of your item(s). Fly Eagles Shirts is not responsible for items lost or damaged during return shipping.
4. Refunds
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] and follow the return instructions provided after we acknowledge your exchange request.
6. Restocking Fee
- Restocking Fee: We do not charge a restocking fee for returned items.
7. Contact Information
If you have any questions about your return or our Returns & Refunds Policy, please contact us at:
Email: [email protected]
We are committed to making the returns process as smooth as possible and ensuring your satisfaction with your purchase from FlyEaglesShirts.com.
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